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  • 6+ years writing experience

  • Strong verbal and written communication skills

  • Excellent attention to detail

  • WPM: 100 WPM with zero errors

  • Experience in customer experience


Graduate Certificate, Centennial College, Toronto, ON                                                        2020 – 2022

  • Program: Communications – Professional Writing

Bachelor of Arts Honours, Carleton University, Ottawa, ON                                               2015 - 2019          

  • Major: English Literature


Ontario Secondary School Diploma, Oakwood Collegiate Institute, Toronto, ON              2011 – 2015


Office Support/Data Entry

  • Ability to interpret information in a clear and accurate manner

  • Imputed figures into databases at a quick pace while maintaining the confidentiality of sensitive materials

  • Sorted and verified the accuracy of over 1000 data points a day

  • Currently hold Reliability Status Security Clearance


eLearning Development

  • Created an eLearning educational course following the ADDIE model for content development

  • This includes planning, researching, writing, editing, story boarding and development.


UX Research

  • Ensure that research data is consistently and accurately gathered

  • Provide input into decisions that shape customer experience

  • Analyze data from multiple sources (e.g. user research, on-site testing, etc.) to develop insights and recommendations for improving performance


Customer Service

  • Customer oriented with excellent communication skills

  • Working collaboratively with a team

  • Provided assistance to customer questions and concerns in a effective and efficient manner



  • Programs: Canva, Visio, Premiere Pro, PowerDirector, Microsoft Office Suite, Wix, Storyline Articulate.

  • Skills: UX Research, Knowledge Translation, Writing in Plain Language, Data Analysis, Basic HTML, Creative Writing.


Transcriber, LXT, Mississauga, ON                                                                              2021 - present

Cashier, Sobeys, Toronto, ON                                                                            Jul. 2020 – Dec. 2020

Data Entry Clerk, Canada Post, Ottawa, ON; temporary                                Mar. 2020 – Apr. 2020

Merchandiser, Staples, Ottawa, ON; temporary                                             Jan. 2020 – Mar. 2020

Stock Clerk, Healthy Planet, Ottawa, ON; temporary                                                         Dec. 2019

Cook, Farm Boy, Ottawa, ON; temporary                                                        Jul. 2019 – Sept. 2019

Deli Associate, Walmart, Ottawa, ON                                                                               2018 - 2019

Data Entry Clerk, Suppa Roberts Consulting Inc., Toronto, ON                                     2014 – 2018

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